Returns and Refunds

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  1. Gift cards
  2. Downloadable software products
  3. Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Keoghan Litchfield, Reading Enterprise Centre, Whiteknights Road, Reading, RG6 6BU, UK.

Shipping

To return your product, you should mail your product to: Keoghan Litchfield, Reading Enterprise Centre, Whiteknights Road, Reading, RG6 6BU, UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, and delivery times may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last updated: 19 May 2022

Our listings are updated by competition organisers and promoters, gyms owners and coaches that sign up to the site and provide their information. This is supplemented by us following social media and scouring the internet.

It's free to register and list a competition, gym or coach. Or, if you know of one that's missing, please let us know by email, Instagram or Facebook. Found a listing that needs more detail? Tell the owner about us so they can add it.

We are self funded and generate income from our shop sales and site sponsorship. We use this to cover costs for running the site and to give back to the sport by sponsoring competitions. Want to sponsor us? Get in touch using the details above.

Site Sponsors